With 3S Offshoring and Outsourcing, Inc., we build a global direct-to-consumer and business solutions from scratch.
Our recruitment and selection process is designed to attract the right people and select them through a multi-stage screening that ensures the right fit for your program. Qualified candidates are then interviewed by recruitment and screening staff. Interviews include an assessment of the candidate’s ability to clearly communicate responses to questions, inquiries into experience and background and general/technical knowledge. Interviewers may also gauge self-awareness and human relations, potential, client focus, emotional control, empathy, responsibility, problem solving capability, ability to listen, flexibility, creativity, initiative, negotiation skills, focus on results, confidence, decision making, planning and leadership. Candidates must also pass a second interview by the Account Management team. Clients have the option to also interview and screen candidates on their most available schedule.
3S training process produces confident and competent agents to optimize client results. We will use the following approaches for your team of agents:
We highly encourage our clients to conduct the product training and pass on the knowledge by conducting Train-the-Trainer approach. Frequently Asked Questions (FAQs) and knowledge base will also be formulated, for next batch of trainees and ongoing operations.
The training period can be shortened or extended, according to your requirements.
In years of doing business, 3S has proven its commitment to excellence, through customer-focused activities in raising the quality of how we serve them.
The daily communication of individual and team results of the agents is fundamental for the unity of the team. Because customer service has direct impact to our clients business sales and strategies, 3S is implementing guidelines regarding work-floor-people management which is a step-by-step approach by which front-line management develops high-performance skills in agents while managing KPIs day-by-day consistently, to ensure relevant feedback and follow-up at all levels of the programs’ organization.
3S’ success is directly related to the success of our people. Our ability to motivate, inspire, reward and retain our people is a fundamental cornerstone of 3S’ People Strategy. We utilize a combination of direct and indirect measures to accomplish our goal of having the most passionate, motived and tenured employees in the industry.
The results of our People Strategy are clear: Our employees are proud to belong to the company, are engaged, have more knowledge regarding services and products, delight customers faster and better and develop themselves professionally and personally. Our clients and customers have more efficient programs focused on customer satisfaction and generating better loyalty and transforming delighted customers into client advocates.